Search the FAQ below, or submit a support ticket and we'll get back to you within 24–48 hours.
We respond to all tickets within 24–48 hours. For urgent issues, email [email protected].
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You're one of our founding members
We launched just days ago and we're still working out the kinks. CoverCrushing is a complex platform with many moving parts — cover uploads, reader matching, vote collection, analytics, and more — and we're committed to making every piece work perfectly. Please be patient with us as we roll this out, and know that we will make everything right.
You're in the Crush Club
As an early adopter, you've been automatically enrolled in our Crush Club — our inner circle of founding members who get priority support, early features, and special pricing. We're building a community of book lovers and want everyone to have a great experience.
Our refund promise
If anything goes wrong with your test — technical issues, delays, anything — just email us and we'll make it right. If a refund is needed, it will be processed within 48–72 hours, though your bank may take additional time to post it. No questions asked.
Your feedback shapes the product
We read every email and take every suggestion seriously. Customer feedback is crucial to us — if something feels off or could be better, please tell us. You're helping build something authors will rely on for years, and we look forward to providing the best possible experience.
Be kind — we're all in this together
CoverCrushing is a supportive community for authors and readers alike. We ask everyone — on the platform and on social media — to treat each other with respect and encouragement. Unkind behaviour, profanity, or harassment will result in account suspension. Let's build something we're all proud of.
Questions? Email us at [email protected]